Terms & Conditions
CANCELLATIONS POLICY
Please make a reservation for me. I understand your cancellation policy and I authorize Tony Iaccarino in quality of CEO OWNER of IACCARINO SORRENTO LIMOUSINE SERVICE (AUTOSERVIZI IACCARINO SAS) to charge my credit card, ONLY as specified in the undermentioned cancellation policy.
Cancellation notice or any changes (time/date) regarding the service booked, must be sent at least 3 days (72 hours) prior to the arrival date. If is not done in these terms, IACCARINO SORRENTO LIMOUSINE SERVICE (AUTOSERVIZI IACCARINO SAS) reserves the right to charge your Credit CARD as a "NO SHOW FEE" for the total amount of the requested service.
Please note that we will NOT CHARGE any payments on your credit card, but we will hold your credit card information in our database only as a GUARANTEE of your BOOKING, but we reserve the right to charge your credit card for 100% of the amount of the service just in case of "NO SHOW" or "LATE CANCELLATION or NOT ACCOMMODABLE CHANGES requested in the last 3 days from the date of service".
Once you fill out our reservation form and insert your credit card information, you are legally bound to a contract with our company.
PAYMENT
Payment is required at the end of the service booked directly to the driver CASH in EURO Currency or previous email conversation we sometimes agree to receive a CREDIT CARD pre-payment in EURO Currency without commisions (at least 1 month before of the date of service booked).
RATES
Rates are all quoted in EURO and are based on present cost conditions and include VAT taxes.
GENERAL CONDITIONS
Booking our services, you agree to be bound by these terms and conditions that govern the relationship between the client and Iaccarino Sorrento Limousine Service company (LEGAL NAME: AUTOSERVIZI IACCARINO SAS), the cancellation policy and limitations of liability. All persons wishing to make a booking (including minors and persons under disability) have carefully read and fully understood the Terms and Conditions.
By utilizing our services you agree that neither Iaccarino Sorrento Limousine Service (AUTOSERVIZI IACCARINO SAS) nor any subsidiary of us shall be liable for any injury, damage, loss, accident or delay incurred by your or those travelling with you directly or indirectly from any acts or default of the suppliers or from any occurrence or condition beyond the control of our limousine company, including defects in vehicles or breakdown in equipment.
UNFORESEEN CIRCUMSTANCES
Please note that in case your cruise ship will be not able to dock at the assigned port for any reasons you will be NOT CHARGED, but the excursion will be automatically re-scheduled in the new port of destination (if it is in the same region) otherwise the service will be cancelled without incur in any penalties because it is not your fault. Instead a fee would be charged if the tour will be cancelled for any other reasons within the 3 days of the cancellation period.
In case the plane or train is delayed, or your luggages are lost at the Naples or Rome Airport and you must wait at the "lost and found office", we will have 1 hour of tollerance and after you will be charged 30 Euros each waiting hour.
In case of lost luggages it must be also your care to send somebody in your party outside of the custom area to advise the driver of this further delay or call directly at our mobile numbers that you will receive during the booking process because our driver will never leave the Airport without you!
FLIGHT AND TRAIN DELAYS, MISSED CONNECTIONS AND MAJOR SCHEDULE CHANGES
We understand that flight and train delays, missed connections and airline cancellations may occur for reasons beyond the passenger’s control. However, the vehicle and driver are reserved according to the originally confirmed arrival and pick-up time.
The client must inform us immediately by phone, WhatsApp or email of any delay, missed connection, cancellation, rerouting or change of arrival details.
Delays of up to 2 hours from the originally scheduled pick-up time will be accommodated without an additional charge, provided that the client keeps us promptly informed and that the service can still be performed on the same day.
For delays exceeding 2 hours, when we are able to reschedule and perform the service on the same day, an operational delay and rescheduling fee of €30 for each additional commenced hour will apply, up to a maximum of €150.
This fee applies because the originally reserved vehicle and driver may need to be rescheduled, even when the driver is not physically waiting at the airport or train station.
After the actual landing or train arrival time, 1 hour of complimentary waiting time is included for passport control, baggage collection and exiting the terminal. After this complimentary period, a waiting fee of €30 for each additional commenced hour will apply. The same period of time will never be charged twice.
All delays, missed connections and changes remain subject to vehicle and driver availability. We cannot guarantee that a service can be moved to any new arrival time, particularly when other services have already been confirmed.
If the passenger’s arrival is postponed until the following day, the original reservation will be subject to a 50% late cancellation and rescheduling fee. A new transfer for the following day will be charged separately at the applicable rate and will be subject to availability.
A change to a different airport, city or substantially different pick-up location may require a new quotation. If the original service can no longer be performed, a 50% late modification fee may apply.
If the client fails to communicate the delay or does not appear at the agreed meeting point, the reservation will be considered a NO SHOW and 100% of the confirmed service price will be charged.
COMPLAINTS
If a Client has a complaint against the Company, the Client must first inform the company at the earliest opportunity to allow the grievance to be rectified before any public display of the matter.
DISPUTE
In case of dispute, the competent law court, will be in Naples(Italy).
VALIDITY
This terms and conditions are valid from 1st June 2019.